1. Information we collect
We collect information submitted through enquiry forms, including student name, phone number, email address,
city, preferred country, preferred course, study level, highest qualification, English test status, budget range,
target intake and message details.
2. Technical information
When an enquiry is submitted, we may store basic technical details such as IP address, browser user agent,
date and time of submission. This helps us manage enquiries, prevent spam and maintain website security.
3. How we use information
We use enquiry information to contact students and parents, understand the student profile, provide counselling,
prepare country and course comparisons, manage follow-up, and improve our counselling workflow.
4. Counselling communication
We may contact you through phone, email or WhatsApp using the details you submit. Communication is used for
counselling coordination, profile discussion, appointment follow-up and service-related updates.
5. Storage and access
Enquiry details may be stored in the website database and backup records. Access should be limited to authorised
team members who manage counselling enquiries, lead follow-up and student support.
6. Sharing of information
We do not sell personal information. Information may be shared only when needed for counselling, application support,
operational follow-up, legal compliance or when you request us to coordinate with a relevant third party.
7. Cookies, analytics and marketing tools
This website may use cookies, analytics tools or marketing tools to understand website performance and improve user
experience. If additional tracking tools are added, the website should display an appropriate cookie notice and
preference option where required.
8. Data protection
We aim to use reasonable technical and organisational measures to protect enquiry information. However, no website,
database, email system or internet transmission can be guaranteed to be completely secure.
9. Data correction and deletion
If you want to correct, update or request deletion of enquiry information submitted through this website, contact us
using the email or phone number below. We may need basic verification before processing such requests.
10. Updates to this policy
We may update this Privacy Policy when website features, analytics tools, lead handling processes or legal requirements
change. The updated version will be published on this page.
11. Contact for privacy requests
For privacy-related requests, contact us at
aditya@theunhackables.com
or call
+91 9873512810.