Privacy

Privacy Policy

This policy explains how The Unhackables International Consultancy handles information submitted for international study abroad counselling enquiries.

Privacy policy and study abroad enquiry documents

Simple principle

We use enquiry information to respond to study abroad counselling requests and manage student profile discussions.

Privacy policy

How we handle enquiry information.

This page is written for students and parents using our international education consultancy website.

1. Information we collect

We collect information submitted through enquiry forms, including student name, phone number, email address, city, preferred country, preferred course, study level, highest qualification, English test status, budget range, target intake and message details.

2. Technical information

When an enquiry is submitted, we may store basic technical details such as IP address, browser user agent, date and time of submission. This helps us manage enquiries, prevent spam and maintain website security.

3. How we use information

We use enquiry information to contact students and parents, understand the student profile, provide counselling, prepare country and course comparisons, manage follow-up, and improve our counselling workflow.

4. Counselling communication

We may contact you through phone, email or WhatsApp using the details you submit. Communication is used for counselling coordination, profile discussion, appointment follow-up and service-related updates.

5. Storage and access

Enquiry details may be stored in the website database and backup records. Access should be limited to authorised team members who manage counselling enquiries, lead follow-up and student support.

6. Sharing of information

We do not sell personal information. Information may be shared only when needed for counselling, application support, operational follow-up, legal compliance or when you request us to coordinate with a relevant third party.

7. Cookies, analytics and marketing tools

This website may use cookies, analytics tools or marketing tools to understand website performance and improve user experience. If additional tracking tools are added, the website should display an appropriate cookie notice and preference option where required.

8. Data protection

We aim to use reasonable technical and organisational measures to protect enquiry information. However, no website, database, email system or internet transmission can be guaranteed to be completely secure.

9. Data correction and deletion

If you want to correct, update or request deletion of enquiry information submitted through this website, contact us using the email or phone number below. We may need basic verification before processing such requests.

10. Updates to this policy

We may update this Privacy Policy when website features, analytics tools, lead handling processes or legal requirements change. The updated version will be published on this page.

FAQs

Privacy questions.

We collect enquiry details to understand the student profile and respond with relevant study abroad counselling guidance.

No. We do not sell personal information submitted through the enquiry form.

You can contact us by email or phone using the contact details listed on this page.

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